Commission Policy

1. Commission Structure

Commission rates and applicable revenue categories are specified in the individual Sales Engagement Agreement executed between Kenetix and the client. This policy governs the mechanics and conditions of all commission arrangements unless otherwise superseded by the executed agreement.

2. When Commission Is Earned

Commission is earned at the point a qualified sale is closed and confirmed. A sale is considered closed when a client's customer has completed payment via an approved payment method, or has signed a binding contract where first payment is verified and received. Verbal commitments, signed proposals without payment, or pending invoices do not constitute a closed sale for commission purposes.

3. Tracking and Verification

Kenetix prefers direct integration with approved payment and CRM platforms for automated tracking. Where direct integration is not available or feasible, both parties will agree in writing on a verification and reporting protocol. Clients are responsible for maintaining accurate and accessible transaction records. Disputes arising from poor record-keeping are governed by Section 7 of this policy.

4. Supported Payment Platforms

• Stripe
• Braintree
• Recurly
• Paddle
• Chargebee
• Additional platforms may be approved in writing prior to engagement

5. Post-Closing Invoicing Fee

Where Kenetix is not directly integrated with the client's payment system and commissions are calculated manually from invoices or statements provided by the client, a post-closing administration fee may apply. This fee covers the cost of manual verification, reconciliation, and reporting. The applicable fee rate is specified in the Sales Engagement Agreement. This fee is separate from and in addition to the commission percentage.

6. Commission Payment Schedule

Unless otherwise agreed in writing, commissions are calculated and invoiced on a monthly basis for all sales closed during the preceding calendar month. Payment is due within 14 business days of invoice date. Late payments are subject to the terms specified in the applicable Sales Engagement Agreement.

7. Disputes

Commission disputes must be raised in writing within 15 business days of invoice receipt. Disputes raised after this period may be declined. Kenetix will review and respond to all valid disputes within 10 business days. During a dispute period, undisputed commission amounts remain due and payable on the standard schedule.

8. Refunds and Reversals

Earned commissions are not reversed in the event of a client refund to their customer unless the original sale was fraudulent, the product or service was not delivered, or the reversal is required by applicable law. Kenetix reserves the right to apply credits to future commission invoices in the event a reversal is warranted.

9. Termination

Upon termination of a Sales Engagement Agreement, all commissions earned on sales closed prior to the effective termination date remain due and payable under the standard payment schedule. Commissions on sales closed after termination are not owed unless a residual commission provision is expressly included in the executed agreement.